Return eligibility
We will gladly accept your return of unworn merchandise within 30 days of the date of shipment. Replacements for the same style are always free. Please note that if the return is not received within 21 days, the exchange order will be cancelled.
Transportation costs
Customers pay only one shipping fee, including returns. We will not charge consumers a restocking fee.
Return process
To complete your return, you will need to provide a receipt or proof of purchase.
Product is damaged or defective
We're sorry that you had a problem with your product! To help you resolve your issue faster, please see the general guidelines below to help determine whether our review team will consider your product to be defective.
Definition of defective product
A defective product is a defect in a product that contains a manufacturing or design defect
If you believe that your product is defective due to a manufacturing or design defect, please contact us at info@plantkindom.com
Refund process
Once your returned item is received and inspected, we will send you an email notifying you of your approval or rejection.
If approved, your refund will be processed and the refund will be credited to your credit card or original method of payment within the specified days.
Late or missing refunds
If you haven't received your refund yet, please check your bank account. Please contact your credit card company and then your bank. If the problem persists, please contact us at info@plantkindom.com
Promotional items
Only regular priced items can be refunded; unfortunately, sale items cannot be refunded unless they are defective or damaged.
comminicate
We only replace items that are defective or damaged. To exchange for the same item, please email info@plantkindom.com
transportation
To return your product, please mail it to: info@plantkindom.com
You are responsible for paying shipping costs for returning items. Shipping charges are non-refundable. If your item is over $59.99, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.
important hint
Please do not return the product you purchased to the manufacturer.