| Transportation method | delivery time | Shipping fee ($) |
| Standard shipping | 9-18 working days | 0-6.99 |
| fast shipping | 6-15 working days | 9.99 |
Since we are working with overseas fulfillment centers, please allow 4-7 days after receiving your shipping confirmation email for your tracking number to be updated in their system. All orders are sent to the manufacturer for shipping within 24 hours of order placement. It will also take 1-2 days for the manufacturer and courier company to process the order.
Rest assured, your order has actually been shipped once your tracking number is sent to you. Check your order status at any time. If you have not received your order after more than 30 days, please contact us to process it for you.
other problems:
Lost, stolen or undelivered packages
Please note that we are not responsible for lost, stolen or undelivered packages. All lost, stolen or returned packages are the buyer's responsibility. In the unlikely event that a mail carrier fails, please contact your local carrier directly with any questions or concerns.
Orders with incorrect address information
Once the order is submitted, it cannot be modified. Any package returned due to a wrong or incorrect address will be re-shipped at the purchaser's expense. Fast! Take a look or two and double-check that your address is correct. Although we check all orders very carefully before shipping, we are not responsible for incorrect information such as credit card entries or addresses. Please check your order carefully before submitting it!
Will my package incur duties/taxes?
Because the stated value amounts entered into our fulfillment center are smaller, our customers typically do not receive duties/additional fees when importing. Nonetheless, each country reserves the right to impose taxes on any imported goods, which are completely beyond our control.
In the unlikely event that a charge is incurred, the customer is 100% responsible for any taxes, duties or duties imposed by local customs. Please note that taxes, duties or duties are not part of the shipping cost. There is no charge for this by us or your post office. Collected by your country's customs department. You should check with your local post office or customs office for the exact cost of these charges. Under no circumstances will we be liable for such costs.
If you have any questions, please contact our customer service at info@plantkindom.com for further assistance.